Procurement for Housing has selected 75 firms for its latest responsive housing repairs and void property services framework for housing associations and local authorities, which is worth £725m over three years
Allerton Damp Proofing, Axis Europe, Bell Group, Cardo Group, Orbis Protect and Rentokil are among the contractors appointed to the third generation of the UK-wide reactive repairs framework, which spans roofing, plumbing, gas and electrical, windows and doors, fencing repairs and more.
Contractors will either support a social landlord’s direct labour organisation or deliver a fully outsourced responsive repairs service.
Louis Fordham, social development director at Orbis Protect, stated: “Our appointment to this framework reinforces a long-standing partnership built over many years of supporting social housing providers across the UK.
“We look forward to continuing to work alongside our customers, delivering responsive, value-driven repair solutions that create lasting benefits for both organisations and the communities they serve.”
Disrepair cases are mounting for housing providers
The framework retender comes at a time when housing providers are facing mounting disrepair cases, significant backlogs of routine repairs, heightened regulatory pressure following Awaab’s Law and the countdown to the new Decent Homes Standard, which will start in 2035.
Procurement for Housing (PfH) has redesigned the framework to help housing associations and councils meet these obligations while supporting a higher standard and a more accountable repairs culture, which was recently championed by the Chartered Institute of Housing.
The CIH urged the sector to rebuild trust, improve communication and scrutiny and ensure repairs are completed right first time.
What does the reactive repairs framework entail?
The new framework introduces value banding to widen access for smaller local firms and give social landlords more flexible ways to buy repairs.
PfH has also reshaped regional delivery so SMEs can compete fairly: in London, more suppliers can be appointed per lot to reflect complex geography, while in Wales and Northern Ireland, localised lots support rural areas, smaller stock profiles and devolved priorities around using regional contractors.
Moreover, a new lot has been introduced for time-sensitive disrepair works, including damp and mould, water ingress and structural defects, giving these specialist services a dedicated area of the framework.
“Social landlords are under real pressure to deliver safe, high-quality repairs quickly, so we’ve created specialised lots, made the framework more flexible and locally responsive, and opened up routes for SMEs so housing providers can procure exactly what they need,” explained PfH category buyer Laura Wood.
“It’s also designed to encourage more open, collaborative relationships between social landlords and contractors. When those relationships work, first-time fix improves, tenants feel the difference and satisfaction improves, and ultimately, that’s what good responsive repairs are all about.”
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