Digital handover tools can improve the handover process and add real value for contractors, preventing costly mistakes
Handover is more than a box-ticking exercise. For contractors, it’s a vital opportunity to deliver a clear, auditable record of what was built, protecting against future claims and disputes. For clients, it’s the foundation for operating the building safely and efficiently from day one.
But too often, handover is rushed or fragmented, relying on disconnected PDFs, spreadsheets and document dumps. The result? Frustrated clients, delayed sign-offs and missed opportunities for contractors to stand out.
It doesn’t have to be this way.
The hidden cost of a poor handover
When handover goes wrong, the consequences for contractors can be serious:
• Delayed practical completion and payment
If the required information isn’t delivered in the format the client expects, practical completion may be withheld. That affects cashflow, retention and the ability to move onto the next project.
• Reputational damage
Poor documentation at handover reflects badly on the entire delivery team. For Tier 1 contractors looking to secure repeat business, it’s a trust-breaker.
• Client dissatisfaction
Facilities management teams rely on structured asset data to operate buildings safely and efficiently. When this isn’t provided, the burden of sorting or recreating that data falls to the client. This not only delays operations but can also incur additional charges to source the information.
• Regulatory non-compliance
With the Building Safety Act now in force, projects subject to the golden thread must deliver complete, accurate and structured data. Failing to do so puts compliance and reputation at risk.
Where contractors can add real value
Contractors can easily improve the handover process. They already coordinate information across the supply chain and have control over the flow of documentation. They also understand the pace, pressures and complexities of project delivery.
With the right tools and approach, digital handover can be integrated into standard workflows rather than being treated as a last-minute task.
When delivered effectively, a well-structured handover adds real value. It demonstrates to clients that the contractor is forward-thinking and organised. It reduces last-minute stress and rework, supports quicker sign-off and helps build stronger relationships with consultants and facilities management teams.
Importantly, it can also serve as a differentiator in competitive bids showing prospective clients that the contractor is committed to delivering not just buildings but usable, high-quality information.
What a good handover looks like
Best practice begins with clearly defined information requirements established at the start of the project. Handover should never come as a surprise; contractors need to understand exactly what the client expects, and in what format, well before construction begins.
Rather than simply submitting documents, contractors should focus on delivering structured data. This means applying consistent naming conventions, using metadata, and managing information within a common data environment (CDE) to ensure it is easy to locate and use.
A good handover is also aligned with Soft Landings principles. It supports the client’s operational goals by ensuring that the information provided reflects how the building will actually be used and maintained. In short, it demonstrates that the contractor is handing over a building that works, not just one that’s finished.
Finally, accessibility is key. Clients need a digital archive that is easy to navigate, update and integrate with their existing systems. Static PDF files stored across hard drives are no longer fit for purpose. A modern handover gives clients the confidence to manage their asset from day one.
Introducing smart digital handover tools
If all this sounds complex, it isn’t! Smart tools like Glider’s digital handover platform are designed to help contractors collect, manage, validate and deliver digital handover information efficiently and securely.
These platforms allow you to:
- Manage document and data collation across the supply chain.
- Create structured digital O&M manuals.
- Validate information against client requirements.
- Track handover progress and readiness.
- Provide clients with a fully navigable, operational-ready archive.
They also reduce risk, save time and cut down on admin-heavy processes freeing up teams up to focus on delivering the project.
Digital handover is no longer optional
As client expectations evolve and legislation tightens, contractors who continue to rely on outdated approaches will find themselves at a disadvantage. But those who embrace structured digital delivery will stand out for all the right reasons.
Because when you get handover right, you don’t just hand over a building. You hand over confidence, trust and value.
Now is the time for contractors to take digital handover seriously!
*Please note that this is a commercial profile.
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