Imagine knowing that every ISO, HSE, and internal compliance requirement is met – across every shift, every site, and every team member.
No chasing paperwork. No searching for files before an audit. Just consistent processes, clear oversight, and instant reporting.
This article explores how Lagan Airport Maintenance (LAML) implemented scalable field management software to bring greater visibility across their operations – creating a more efficient, accountable, and consistently audit-ready environment.
“Re-flow has allowed us to demonstrate compliance from the operatives on site, and [provided] a robust audit and information trail for the business. The team have picked up using the system very quickly and find having all the information to hand in one place a real benefit.”
– Tricia Green, General Manager
Stage 1: Growth and compliance gaps
Lagan Airport Maintenance (LAML) are specialists in airport infrastructure – and are responsible for everything from small-scale repairs to complex, multi-month projects at major UK airports.
As the company expanded, with teams working across both in-house and client projects on both night and day shifts, the growing volume of work highlighted the need to revisit how operational data was being captured and managed.
It was the right time to establish a more scalable system of working, one that could support growth while meeting rising compliance demands.
Key areas identified for improvement included:
• Critical site information wasn’t reaching the office quickly enough
• Sign-off documentation was inconsistent, impacting internal audit trails
• Retrieving site records remained a manual, time-consuming process
To meet external compliance requirements confidently and efficiently, LAML recognised the need to modernise and centralise their processes.
Stage 2: Finding the right fit
To bring greater structure and oversight to operations, LAML appointed general manager Tricia Green to modernise the company’s working methods. While LAML’s parent company had started adopting other digital tools, Tricia – already familiar with Re-flow Field Management – saw a more effective path forward.
She recognised that Re-flow could offer a complete field management solution: one platform to manage every step of their operations, streamline and automate workflows, and ensure compliance procedures were more intuitive for site teams and subcontractors.
Stage 3: Setting up operations with automated audit trails, enforced tasks, cloud uploads, and off-site management
LAML used their field management software to organise their compliance operations into four clear areas of focus:
- simplifying processes
- enforcing standards
- automating the busywork
- Providing access to information
The end result realigned their regulatory workflow, built a new, more intuitive way of working, and, as mentioned in their case study, transformed their compliance by 100%.
Facilitating procedures through simplicity
LAML replaced all paper-based processes with digital forms that are more intuitive to use on site than paper, pen, and writing. It’s a common complaint from sites that forms can often seem like a drag, so making the process simultaneously easier, better, and app-based stripped away resistance.
Site workers are more familiar with using their phones than writing by hand.
Enforcing compliance when necessary
For LAML, the second advantage of app-based form filling was being able to mandate tasks for every individual and have them listed clearly on their phones.
The software is capable of blocking progression to forms like timesheets or other daily work procedures unless initial tasks have been done – defect reports or method statements, or example. All forms are tagged with a unique digital signature, time, date and location, with additional support for geofencing.
Automations, cloud uploads, and software-based record building
Every form submission was instantly uploaded to the cloud and made available in the office.
Suddenly the pain of having to chase up documents disappeared.
LAML now have all their compliance data – down to individual signatures and timestamps and boosted by geo-tagging – processed through a single piece of software and compiled automatically into their database, from the beginning to end of each contract.
Every form submission, signature, near miss, and more is now automatically stored and organised in Re-flow. Reports can be generated quickly, and records can be filtered in numerous ways – by job, by individuals, by contract.
This has made retrieving site records for internal or external audits far quicker and more reliable.
Providing access to information
For LAML, site teams now have instant access to the latest company policies and technical training – including COSHH assessments, toolbox talks, and safety alerts – all from their phones.
When a client requests evidence of training or compliance, LAML’s team can quickly retrieve site photos or operative certificates from the system. And because every update pushed out from head office is instantly reflected on site, there’s no confusion about what teams should be doing.
LAML’s management can also track who has completed which tasks – making management of sites easier to follow up, confirm awareness, and reinforce responsibility.
LAML now use Re-flow with around 40 members of staff. They estimate that each operative and site worker saves:
- 15 minutes a day for on-site workers. With 30 app users, Re-flow would save roughly 7.5 hours a day that can be used more productively.
- Admin reported even bigger time-savings. Using Re-flow saves each member of staff an average of 40 minutes a day. If this was applied across their current 13 dashboard users, the savings would amount to over 8.5 hours.
- Added together, the savings across the business amount to 16 hours every day, 330 hours a month, and 4,048 hours a year.
Watch the full case study
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