Luke Serpell describes the impact of implementing Re-flow Field Management at MJL in terms of significant time and cost savings, alongside measurable improvements in safety and operational control
Their recent case study reported the following:
- More than £50,000 saved through time and resource efficiencies across the business
- A 42% reduction in service strikes, driven by real-time permit visibility and better on-site awareness
- 1–2 hours saved per day on audits, allowing H&S teams to spend more time on-site and less on paperwork
- 10–15 minutes saved per foreman, per day, multiplied across every site and compounded at scale
- Up to 1 hour saved per site visit for H&S teams, reducing travel and repeated checks
- Zero RIDDOR events over an 18-month period
As Quality Systems Manager, Luke is leading the rollout across the groundworks contractor’s wider operations, shaping how work is recorded, reviewed, and delivered across multiple sites.
His focus is practical: improving compliance, tightening quality control, and giving management clearer visibility over what’s happening on site.
He will be sharing that experience in an upcoming free webinar, ‘Improving efficiency, reducing rework, and raising standards in groundworks & infrastructure projects’ on 16 July at 2pm.
What’s in the webinar?
Luke will cover:
- How digitising site operations creates immediate time savings on site
- What changes over time when processes are standardised and consistently followed
- How better evidence capture reduces disputes, rework, and missed issues
- His approach to rollout: introducing change gradually so teams adopt it and processes stick
Why is Luke worth listening to?
This is the second time Luke has implemented Re-flow in a business. That experience shows in the way he approaches change.
Luke builds structured processes around every step of digitisation – designing forms, workflows, and controls that make it easier for teams to do things properly and harder for issues to slip through.
That work touches multiple parts of the business:
- Designing audits that reflect how work actually happens on site, building KPIs, and allowing the team to target improvements
- Guaranteeing evidence capture and retrieval at key stages
- Ensuring standards are maintained to MJL’s standards consistently across projects
- Giving managers visibility of delivery across 50 live sites
Over time, those changes reshape how work is delivered – improving quality, reducing variation, and lowering the cost of rework.
What will you learn?
Luke’s session focuses on how MJL has approached digital transformation in practice – and what that looks like day to day from an industry insider perspective.
By joining the webinar, you’ll gain a clearer understanding of how small operational changes add up across a business with 500‑600 employees and turnover exceeding £100m.
Discover:
- Where time is typically lost on site, and how those inefficiencies build up
- How to standardise processes without creating extra admin for site teams
- How better evidence capture improves quality and reduces remedial work
- How structured data can support better decisions without adding overhead
- What ‘streamlining’ looks like in real infrastructure workflows, not theory
If you’re responsible for operations, SHEQ, or project delivery, Luke’s webinar gives a practical view of improving performance without increasing headcount or cost.
‘Improving efficiency, reducing rework, and raising standards in groundworks & infrastructure projects’ takes place on the 16th July at 2pm.
Book your place, and if you can’t make the date use the same link to sign up and watch later on-demand.
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